Shipping policy

Welcome to NeoDgital! We strive to provide the best shipping experience for our customers. Please read our shipping policy carefully to understand our processes, timelines, and policies regarding the delivery of your orders.

Order Processing

  • Order Verification: Upon receiving your order, we will verify the details and process your payment. You will receive an email confirmation once your order has been successfully processed.
  • Packaging: We take great care in packaging your items to ensure they arrive safely. All items are securely packed to prevent damage during transit.

Delivery Times: Typically, your order will arrive within 2-3 business days, varying by shipping method and destination.

Shipping Cost

  • Standard Shipping: We offer free shipping on orders over 999.99 AED. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 25.00 will be applied.

  • International Shipping: Currently, we do not offer international shipping. We only ship to addresses within the United Arab Emirates.

  • Daily Order Cutoff Time: Orders placed before 5:00 PM (GMT+04:00) Gulf Standard Time (Dubai) will be processed on the same business day. Orders placed after this time will be processed on the next business day.

  • Order Handling Time: All orders are processed and dispatched within 1-2 business days after they are placed.

  • Transit Time: 2-3 business days
  • 7 days open

    Shipping Rates & Delivery Estimates

    Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are provided at checkout and are based on the shipping method selected and the destination of the order.

    Order Tracking

    You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    Shipment Confirmation & Order Tracking

    Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours. You can track your order directly on the courier's website.

    Damages

    NeoDgital is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

    Shipping Restrictions

    Certain products may have shipping restrictions due to size, weight, or destination. We will notify you if there are any issues with shipping your order.

    Returns Policy

    Please refer to our Return & Refund Policy for information on how to return your item.

    Contact Us

    If you have any questions about our shipping policy, please contact us at:

    NeoDgital Support Team
    Email: support@neodgital.com

    Business Address: NEO Digital, Shop #13, Dubai Dubai, United Arab Emirates