Refund policy

At NEO Digital, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy.

Returns

We accept returns for unused products within 30 days of delivery. To initiate a return, please contact our customer service team at support@neodgital.com or use our online return portal. You will be provided with a return shipping label and instructions on how to package and ship your product back to us.

  • For defective products: Customer responsibility (This happens when the product is incorrect, damaged by the carrier, or defective in another way)
  • Restocking fee: No

Please note that we cannot accept returns for products that have been opened, used, or damaged.

Refunds

Once we receive your returned product and verify that it is unused and in its original condition, we will issue a refund to your original payment method. Refunds will be processed within 7-10 business days of receiving your returned product.

Please note that shipping and handling fees are non-refundable, unless the product was received damaged or defective.

Exchanges

If you would like to exchange your product for a different size, color, or style, please contact our customer service team at support@neodgital.com or use our online return portal to initiate a return. Once we receive your returned product and verify that it is unused and in its original condition, we will send you a replacement product at no additional cost.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team at support@neodgital.com within 30 days of delivery. We will provide you with instructions on how to return the product and will issue a refund or replacement product at no additional cost.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer service team at support@neodgital.com or use our online contact form. We are here to help!

At NEO Digital, we are committed to providing you with high-quality products and exceptional customer service. We appreciate your business and look forward to serving you!

Contact Info:

Address: NEO Digital, Shop #13, Dubai Dubai, United Arab Emirates
Email: support@neodgital.com