Warranty & FAQ
NEO Digital: Warranty & FAQs
Your Peace of Mind Starts Here
At NEO Digital, we stand behind our products and services, ensuring your experience with us is seamless and satisfactory. Below you'll find straightforward answers to your queries about warranties, cancellations, returns, and refunds.
Product Warranty
Q: How do I activate my product warranty?
A: Simply email support@neodgital.com detailing your issue. Our team is on standby to guide you through the warranty specifics and claim procedures.
Cancellation Policy
Q: Can I cancel my order?
A: Absolutely. Cancel within 24 hours or before dispatch for a full refund to your original payment method, processed within 7 days.
Return Policy
Q: What if I need to return an item?
A: Returns are accepted for incorrect or damaged items reported within 30 days of delivery, provided they are in their untouched, original condition.
Refunds Explained
Q: Do I get a full refund on returns?
A: Following a successful item inspection, we refund the full purchase price to your original payment method.
Exchanging Items
Q: What's the exchange process?
A: Start by returning the initial item. After the return is processed, feel free to purchase the replacement item.
Return Eligibility
Q: What makes an item returnable?
A: Items that are incorrect, damaged on arrival, and reported plus returned within 30 days in original condition are returnable.
Non-Returnable Items
Q: Are any items non-returnable?
A: Customized items, downloadable software, physically damaged or altered products, and "Final Sale" items are non-returnable.
Initiating a Return
Q: How do I return an item?
A: Email support@neodgital.com within 14 days of delivery for a Return Authorization Number and free return shipping instructions.
No Hidden Fees
Q: Will I be charged a restocking fee?
A: No, we do not charge restocking fees for returns.
Return Shipping
Q: Who covers the return shipping costs?
A: We cover return shipping costs for all eligible returns, ensuring a hassle-free process for you.
We're Here to Help
Q: How do I contact NEO Digital for assistance?
A: Our dedicated customer service team is eager to assist you. Email us anytime at support@neodgital.com for swift support.
Returning Incorrect or Damaged Items
Q: What steps should I follow for a return?
A: Contact us at support@neodgital.com with your order details and issue within 14 days. Ensure items are in new condition with original packaging. You’ll receive a Return ID Number for a hassle-free return or exchange, at no extra shipping cost.
At NEO Digital, your satisfaction is our priority. We’re dedicated to providing exceptional service and support, reflecting our commitment to excellence in every interaction.